At Ride The Board, we know you’re eager to hit the waves or pavement with your new gear. That’s why we’ve streamlined our delivery process to get your board sports equipment to you as quickly and reliably as possible, no matter where you ride.

Quick Processing: All orders are processed within 1-2 business days. We’ll send you tracking information the moment your gear leaves our warehouse in NADIA, AU.

Shipping Options Tailored for Riders

Standard Shipping (A$12.95)

For riders who want their gear fast, we partner with premium carriers:

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Best for: Cruisers needing their setup quickly or surfers chasing an upcoming swell
  • Tracking: Full end-to-end tracking with carrier notifications

Free Shipping (Orders Over A$50)

For budget-conscious riders who don’t mind waiting a little longer:

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Best for: Beginners stocking up on their first complete setup or shoppers buying gifts in advance
  • Tracking: Basic tracking available

Global Reach (With a Few Exceptions)

We ship worldwide because we believe every rider deserves quality gear. However, due to logistical challenges, we currently can’t deliver to:

  • Most Asian countries (contact us for specific exceptions)
  • Certain remote island nations
  • Areas with political instability

Our Shipping Promise to You

Every order is packed with the same care we’d want for our own gear:

  • Board Protection: All surfboards and bodyboards are wrapped in premium padding
  • Component Care: Fins and accessories are securely packaged to prevent damage
  • Weather Ready: Waterproof packaging for coastal deliveries

Flexible Returns Because We Trust Our Gear

Not completely stoked with your purchase? No worries:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused with original packaging
  • Process: Email [email protected] to initiate returns

Frequently Asked Questions

Can I upgrade my shipping after placing an order?

Absolutely! If your order hasn’t shipped yet, email us at [email protected] and we’ll upgrade your shipping for the price difference.

Do you offer express shipping for last-minute gifts?

For urgent deliveries (especially around holidays), contact us before ordering. We can often arrange expedited shipping for an additional fee.

How are duties and taxes handled?

International customers are responsible for any customs fees. These vary by country and aren’t included in our shipping costs.

Need Help? Our rider-support team lives to help! Email [email protected] with any delivery questions.

Now that you know how we deliver, why not check out our Australian-made boards or beginner-friendly completes? The perfect ride is waiting!

See you in the water and on the streets,
The Ride The Board Team