Privacy Policy

Welcome to Ride The Board (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ridetheboard.com or make a purchase from us.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and contact details.
• Browsing Information: We automatically collect information about your device and browsing behavior, including IP address, browser type, pages visited, and referring website.
• Transaction Data: Details about purchases you make through our website, including products ordered, payment method, and order history.
• Communication Data: Records of any correspondence when you contact our customer service team.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for surfboards, skateboards, SUPs, and accessories
• To provide customer support and respond to your inquiries
• To personalize your shopping experience and recommend products that may interest you
• To improve our website, products, and services
• To send you marketing communications about promotions, new products, and special offers (you may opt-out at any time)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms and conditions

3. Sharing and Disclosure of Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who help us operate our business, such as payment processors, shipping carriers, and marketing platforms.
• Legal Compliance: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction.
• Aggregated Data: We may share anonymized, aggregated data with partners for analytics and marketing purposes.

We do not sell your personal information to third parties.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• All transactions are processed through a secure payment gateway and encrypted using SSL technology
• We store personal data only as long as necessary to fulfill the purposes outlined in this policy
• Access to personal information is restricted to authorized personnel only

While we strive to protect your information, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may update or correct inaccurate information in your account.
• Deletion: You may request deletion of your personal information, subject to legal requirements.
• Opt-out: You may unsubscribe from marketing communications at any time.
• Restriction: You may request restrictions on how we process your data.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart.
• Analytics Cookies: Help us understand how visitors use our site to improve performance.
• Marketing Cookies: Used to display relevant ads based on your browsing behavior.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.

10. Contact Us