G’day riders! At Ride The Board, we want you to be stoked with your purchase. If something’s not quite right, our straightforward returns process has got you covered.

Our Returns Policy

You can return most items within 15 days of receiving your order, provided they’re in original condition with all tags attached and packaging intact. For hygiene reasons, we cannot accept returns on:

  • Used bodyboards or surf accessories
  • Personalized or custom-made items from our Australian Made collection
  • Opened fin sets

Pro Tip: Found the perfect gift in our Gifts under $100 or Gifts under $150 collections? All gift purchases follow the same returns policy – just include the original gift receipt.

How to Return an Item

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – we’ll respond within 24 hours (usually faster!) with return instructions
  3. Package Securely – include all original packaging and accessories
  4. Ship Back using a trackable method (return shipping is at your expense)
  5. Get Refunded once we receive and inspect your return

Exchange Process

Want to swap for a different size or color? Follow the same steps as returns, but specify “Exchange” in your email and include:

  • Preferred replacement item
  • Size/color preference (if applicable)

We’ll cover the shipping cost for your replacement item!

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 2-10 business days depending on your financial institution

International customers: Refunds will be processed in AUD. Any currency conversion differences are handled by your bank.

Returns Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

G’day Ride The Board team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]

Reason for return: [Change of mind/Defective/Wrong item received]

Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Cheers,
[Your Full Name]
[Your Contact Number]

Remember riders: Our Beginner and BOARD TYPE collections come with expert advice – if you’re unsure about sizing or gear selection, email us before purchasing and we’ll help you find the perfect match!

Any questions about our returns policy? Drop us a line at [email protected] – we’re always happy to help!

See you in the waves,
The Ride The Board Team

8 Corny Court, NADIA, AU 5690
www.ridetheboard.com